Warranty
At Prism our warranty is pretty simple: If you’re not happy, we’re not happy, and we’ll do what it takes to make things right. If the retailer from whom you purchased is unable to help, drop us a line and we’ll get things sorted out. Damage due to normal wear and tear (or those occasional moments of stupidity) can almost always be repaired for a reasonable charge.
NOTE: While we make every effort to offer world-class support for Prism products, we cannot offer warranty service on products not purchased from authorized dealers.
IMPORTANT
Kites are easy to fix, but human beings are not. Read the instructions carefully before you fly and be sure you know how to be safe. Our sport kites can fly 60+mph and pull you off your feet on a breezy day; they’re nothing like the kites we flew as kids. Evaluate the situation carefully before you take to the air, and use good judgment to keep yourself and those around you safe when you fly.
DIY
Many kite repairs can easily be performed at home with a little patience and the right tools and materials. For a quick tutorial, check out our Repair section.
Repair Form
Need to send your kite in for repair? Download and complete the Repair Form and send it in with your kite. We'll take care of the rest.
Guide to Part Names
If you need a little help identifying specific parts of your kite, this handy Guide to Part Names should get you acquainted.